Connect

Find Your Tickets

Search for your tickets / credit card charges.
Reprint or download tickets / tax invoices.
Edit tickets to change a name.
Request a refund.
Event Organiser contact details.

MY TICKETS

Ticket Holder FAQs

I can’t find my ticket/I haven’t received my ticket

Simply use our free MY TICKETS feature available on the Website to reprint or download tickets purchased. Enter in your mobile number and follow the prompts to access purchased tickets.

What’s this charge on my credit card?

To search for a charge on your credit card, simply use our free MY TICKETS feature available. Enter in your mobile number and follow the prompts to see all bookings purchased.

If you don’t recognise our merchant name Local Tickets – South Brisbane, you will find the ticketing town marketplace you purchased the tickets through from the MY TICKETS feature and you can reprint a Tax Invoice. We have ticketing town marketplaces all over Australia, but our head office company name is on listed on the merchant.

Request a refund

You can send a request for a refund to the Event Organiser for your booking (not individual tickets) through our free MY TICKETS feature available on the Website. This refund request is at the discretion of the Event Organiser. If the refund is approved, a refund receipt will be sent to your Booking Email once processed. Refunds are subject to our Terms and Conditions.

Change a name on your ticket

If you need to change the name on your ticket, simply use our free MY TICKETS feature available on the website. Enter in your mobile number and follow the prompts to access purchased tickets. Time restrictions and Terms and Condition strictly apply to Name Changes.

Help me purchase a ticket

Unfortunately, Local Tickets doesn’t offer a phone booking service. We recommend you ask a friends to help you purchase the tickets online or contact the Event Organiser directly for assistance.

Report a Problem

To report a problem head to our connect page and fill out our Contact Us form. Our ticketing experts will investigate this as soon as we can and will get back in touch with you about it.

Meet the Founder

An idea, a plan, a passion - the DIY ticketing system for any event.

Local Tickets founder Kristen Goldup saw there was a need for an easy DIY ticketing system that catered for both big and small events.

This entrepreneur created a completely new market sector – the DIY ticketing system for events.

Drawing from an extensive background in marketing and tourism, Kristen also recognised the need for communities to have their own ticketing marketplace and a sense of ownership over the process, so she created a ticketing marketplace for every town.

Since their first event in regional Queensland, Local Tickets has grown into a multi-award winning success story throughout Australia and beyond, empowering event organisers with easy tools for stress-free ticketing.

Working with councils, festivals, venues, hotels, sporting groups, chambers of commerce and tourism, not for profits, agricultural shows and turf clubs, organisers can seamlessly ticket events online, at venues and gates on event day with nothing more than the Local Tickets app and iPad.

Kristen is genuinely passionate about the success of each event, providing the tools and support for organisers to not only achieve their goals, but to build on them year after year.

She says, ‘Events are great for towns. They make life exciting, showcase talent, attract tourism and deliver economic benefits.'

Owners

Kristen Goldup
Jan Martin
Grant Broadcasters

Awards

Eventful Magazine - Winter 2019

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Media

Grant Broadcasters announce national investment into Local Tickets.
Awarded State Innovation Award by Minister for Tourism, Events & Innovation.
Local Tickets Founder speaks at the Australian Local Government Conference for Women.
Local Tickets announces new APP and technology advances.
Awarded State Tourism and Events Finalist Award by the Queensland Tourism Council.
Business Chicks "9 to Thrive" Expo tours Australia with Local Tickets as a national exhibitor. Photo owned by Business Chicks.
Local Tickets Founder is a guest speaker at the Queensland Government International Women’s Day event.